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Call and customer contact tracking

In use

Call Tracker

Keep a record of communication and customer commitments. Staff log conversation outcomes and plan follow-ups, while managers can review team activity and reports.

03 / Interactive experience

Try the experience

Explore the interface, change parameters and try the workflows. Actions run entirely inside the demonstration.

Call Tracker browser simulation — fictional records
Call Tracker browser simulation — fictional records

What was built

An internal tool for tracking calls and customer communication: contact history, conversation outcomes and next actions.

Verified in the project

  • Tool sections: dashboard, follow-ups, knowledge base, analytics and reports
  • Staff record the conversation outcome and next action
  • Managers can see team activity, conversion and daily reports
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